FAQs – Smart Smiles Toys


We gladly accept returns for unopened, undamaged merchandise within 14 days from receipt of purchase.

Sorry, we are unable to cancel orders once they have been queued up for processing.

When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail. Click the ORDER HISTORY & STATUS button when you log into your account.

Smart Smiles toys ships via the U.S. Postal Service, UPS, or FedEx depending on weight and destination.

If you have a P.O. box, please include both your P.O. box and your street address in your shipping address, so that your package will be sure to reach you regardless of shipping method used.

We want to see you smile as soon as possible! Most orders are processed and shipped within 1-2 business days.We ship all standard orders Monday–Thursday via UPS or USPS. Orders placed Friday-Sunday will ship the following Monday.

To ensure the fastest delivery, please choose EXPEDITED SHIPPING at checkout to receive your order within 2-3 business days. 

Larger items that are shipped directly to our customers from the manufacturer generally take about 2-4 days to process and about 5-6 days in transit. Items that ship directly from the manufacturer are indicated as such in the item description. Generally, allow 2-3 weeks for delivery of these items, unless otherwise noted.

If the tracking information indicates that your order was delivered but you have not received it, be sure to check everywhere - occasionally carriers leave deliveries with neighbors, building managers, or places such as your porch, garage, or even behind bushes.

If your order was shipped via US Postal Service:

We suggest that you call or visit your local post office with the tracking number and ask to speak with the postmaster. The postmaster can ask the carrier where the package might have been left. We do not recommend calling the 800 number for the USPS. Usually a Google search will help you find the local phone number for your post office, but going in person is best.

The sooner you speak to the postmaster, the better. The more time that passes, the harder it will be for the carrier to remember the delivery details.

If your order was shipped UPS or Fedex:

Call UPS at 800-742-5877 or Fedex at 800-GO-FEDEX with the tracking number to report non-receipt of package so that an investigation can be started.

If there is no tracking information, or the tracking information shows the item was returned to us:

Please email at hello@smartsmilestoys.com We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have mis-delivered it.

It is up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep, or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned "undeliverable," you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.

The following situations may result in delayed shipping:

Incorrect address

Payment delay or issueUPS or USPS failure to deliver e.g. severe weather conditions

Any changes made to the order after submitting.

Whenever, possible we will ship all of your products together in one box; however, if the order is large or needs to ship from more than one facility, your packages may arrive separately. If you log into your smartsmilestoys.com account and see more than one tracking number listed for your order, expect to receive separate packages. 

All gift cards are sent electronically by email and can be printed out or forwarded to your recipient by email. If you don't see the Gift Card in your inbox, please check your Spam, Junk and/or Promotions folder.

The U.S. Postal Service and Fedex deliver on Saturdays. UPS does not. Please check your shipping confirmation to see what method was used to ship your package.

Please send a message to hello@smartsmilestoys.com

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