SHIPPING POLICY
SHIPPING POLICY
We can’t wait for you to play! Most orders are processed and prepared for shipping in 1-2 business days. We ship all standard orders Monday–Thursday via UPS or USPS. Orders placed Friday-Sunday will ship the following Monday. Need to play sooner? No problem! We offer expedited shipping at checkout. Just choose your quicker-shipping option and we’ll get your order going.
Shipping out side the 48 contiguous USA (Hawaii, Alaska, Puerto Rico, Guam, APO/AFO)
Shipping options and costs to Hawaii, Alaska, Puerto Rico, Guam, and APO/AFO/DPO addresses will be calculated at checkout. Orders shipping to these locations will ship via U.S. Postal Service as shipping UPS Ground to these locations is cost prohibitive.
We cannot promise delivery times to APO/AFO addresses, which can vary by country. Please allow extra time when shipping to an APO/AFO address.
Shipping Rates Within the 48 Contiguous USA
- $8.95 - 14.95 UPS Surepost Ground (3-5 days)
- $20-25 UPS Expedited (2-3 days)
- $60 UPS Next Day
Drop shipped items
Items shipped separately (drop shipped) will be indicated in the product description. Please allow up to two weeks for delivery of drop shipped items. If you need a drop shipped item sooner, drop us a line at hello@smartsmilestoys.com and we'll see what we can do!
Incorrect shipping address
Smart Smiles Toys is not responsible for orders that are placed with an incorrect shipping address. If you notice an error in address and your order is still pre-shipment send us a note ASAP to hello@smartsmilestoys.com and we will adjust it, if an order is returned to us due to an incorrect address the customer is responsible for re-shipment charges.
Lost orders
Smart Smiles Toys is not responsible for missing or lost packages due to carrier error. That said, if your package is lost please let us know and we will work with you to locate your package and make it right.
Returns
Not so happy with your purchase?
We gladly accept returns for unopened, undamaged merchandise within 14 days from receipt of purchase. Carefully pack your items and ship them using a verified shipping service to:
Smart Smiles Toys – Returns
400 Country Place Suite D
Pearl, MS 39208
If any merchandise arrives damaged due to our shipment, we will gladly exchange the merchandise, or reimburse you for the item. Send us a note at hello@smartsmilestoys.com and we’ll make it right.